Refund Policy


Company Cancellation and Fee “Refund” Policy: 

ThinkTek (the “Company”) reserves the right, in its sole discretion, to cancel, reschedule, postpone or otherwise amend or alter the Workshop and/or any related event and/or Additional Options (including, without limitation, a Workshop Dinner or Personal Online Consultation or any other Additional Options listed in Item 13 of the Terms & Conditions), including but not limited to, a change of venue, change of date and/or change in number of participants, at any time before the commencement date of the Workshop and/or any related event or Additional Options.  The Company will use reasonable efforts to provide the Buyer with notice of such change or cancellation.  If the Company, in its sole discretion, cancels, reschedules, or postpones the Workshop and/or any related event and/or Additional Options, the Company will provide to any Buyer who so requests a credit voucher for the amount of Fees which said Buyer has paid to the Company in respect of that Workshop and/or event and/or Additional Options, as the case may be, which credit voucher may be applied by the Buyer to the cost of any future Workshop and/or any related event and/or Additional Options presented by the Company which the Buyer wishes to attend (subject always in the case of a Workshop to availability of space in such substituted Workshop).  The foregoing is the Company’s sole obligation to the Buyer in respect of any cancelled, rescheduled or postponed Workshop and/or any related event and/or Additional Options and in no event will the Company be obliged to refund to the Buyer the whole or any part of the Fees already paid by the Buyer.

If, irrespective of the reason, any Buyer Attendee fails to attend the Workshop and/or any related event and/or Additional Options, subject to the Company agreeing with the Buyer in advance to some alternative arrangement (including without limitation and in the Company’s sole discretion, the granting to the Buyer of a credit voucher), which agreement and arrangement shall be in the sole discretion of the Company, the applicable Fees paid by the Buyer will be forfeited by the Buyer, the Buyer shall have no right to any refund of those Fees, and the Company will retain the full amount of the Fees it has received in respect of that Buyer Attendee’s participation in the Workshop and/or participation in any related event and/or Additional Options.  If, irrespective of the reason, the Buyer wishes to substitute another person for a Buyer Attendee, the Company has the discretion to agree to that substitution or to refuse to accept the substitution, in which case the applicable Fees paid by the Buyer will be forfeited by the Buyer, the Buyer shall have no right to any refund of those Fees, and the Company will retain the full amount of the Fees it has received in respect of that original Buyer Attendee’s participation in the Workshop and/or participation in any related event and/or Additional Options.

If, irrespective of the reason, the Buyer wishes to cancel this Agreement before the Workshop has taken place, a) if the Buyer gives the Company notice of such cancellation no later than two (2) clear weeks before the date scheduled for the presentation of the Workshop, unless the Company and the Buyer agree to some alternative arrangement, the Company shall provide the Buyer with a credit voucher in the amount of the applicable Fees paid by the Buyer which the Buyer may apply against any future purchase(s) the Buyer may make from the Company (subject always in the case of a Workshop to availability of space in such substituted Workshop); and b) if the Buyer gives the Company notice of such cancellation less than two (2) clear weeks before the date scheduled for the presentation of the Workshop, then the following requirements shall apply to the Buyer:  provided the Buyer first pays the Company an amount equal to ten percent (10%) of the applicable Fees paid by the Buyer for the Workshop (together with, if applicable, the amount(s) paid for participation in any related event and/or Additional Options),  to compensate the Company for the costs the Company has incurred in respect of the Buyer’s enrollment in the Workshop and/or, if applicable, participation in any related event and/or Additional Options, then the Company shall provide the Buyer with a credit voucher in the amount of the applicable Fees paid by the Buyer [but excluding the ten percent (10%) payment just referred to], which the Buyer may apply against any future purchase the Buyer may make from the Company (subject always in the case of a Workshop to availability of space in such substituted Workshop).  The Buyer and the Company hereby agree that the ten percent (10%) payment just referred to shall be made by the Buyer to the Company in the currency in which the Fees for the applicable Workshop (attendance at which the Buyer is cancelling) are denominated.  The Buyer and the Company hereby agree that any credit voucher which the Company provides to the Buyer pursuant to the provisions of this paragraph of these Terms and Conditions may not be transferred by the Buyer to anyone else without first obtaining the Company’s written consent, which consent the Company may grant or withhold in the Company’s sole discretion, and that the said credit voucher is not refundable for cash.  For greater certainty, the foregoing provisions respecting a Buyer cancelling his/her attendance at a Workshop and/or participation in any related event and/or Additional Options are exhaustive.  In no event shall a Buyer who gives the Company notice of cancellation of his/her attendance at a Workshop and/or participation in any related event and/or Additional Options have any right whatsoever to any refund of any Fees or other amounts he/she has paid to the Company.  Furthermore, if the Buyer refuses to make any applicable payment to the Company, or refuses to accept the Company’s credit voucher in the applicable amount, as stipulated above in this paragraph of these Terms and Conditions, the Company will retain the full amount of the Fees it has received from the Buyer in respect of that original Buyer Attendee’s participation in the Workshop and/or participation in any related event and/or Additional Options, without further obligation on the part of the Company to the applicable Buyer.

For additional information, please visit our Terms & Conditions.

© 2017 ThinkTek.